The Company prides itself on providing clients with professional expert services, competitive costs, excellent customer service and after service care through honesty and integrity.
We believe that communication and transparency is the key to a long-lasting customer relationship so we endeavour to provide our customers that is reliable, timely and competitive.
Our focus is on providing the highest possible standards of service to our clients while improving living and employment conditions to our Zambian staff. This is achieved through empowering our staff by offering rewards for good workmanship and training. We ensure constant constructive supervision, strict adherence to quality of workmanship and attention to detail.
Honesty & Integrity
We believe in providing a service with honesty and integrity and showing pride in our work - having a good reputation is paramount in attracting ‘high-end’ clients.
We Care
We genuinely care about our client's satisfaction and aim to maintain long term relationships with them.
Work Ethic
‘Jacana’ goes beyond what is asked & expected of us in the ‘contract’. We will do what we have to do to provide customer satisfaction. In short, we believe in delivering what the client wants through good organisation, communications and quality of service.
Values
We believe that a company is built from the bottom up and as a result our lower grade staff are the back-bone of our business. We look after our staff. We also believe in employing Zambians with the aim of minimizing expats and our focus is to employ women as women empowerment is of paramount importance to us. Ultimately, we work towards Promoting the Zambian Industry.